Privacy Policy

Introduction

axiomaresko is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We adhere to Singapore's Personal Data Protection Act 2012 (PDPA) and implement industry best practices for data protection.

For questions regarding this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

We collect information that you voluntarily provide when:

• Submitting contact forms or inquiries
• Requesting information about our services
• Engaging us for AI implementation projects
• Subscribing to newsletters or updates
• Participating in surveys or feedback requests

This information may include: name, email address, phone number, company name, job title, and any other details you choose to share in messages or forms.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on site
• Referring website or source
• Date and time of access

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To respond to inquiries, provide requested information, and deliver our AI implementation services
• Communication: To send updates, newsletters, and service-related notifications (with your consent)
• Project Management: To coordinate engagements, track project milestones, and ensure successful implementations
• Website Improvement: To analyze usage patterns and enhance site functionality
• Legal Compliance: To meet regulatory requirements and respond to lawful requests
• Business Operations: To maintain records, process payments, and manage client relationships

Legal Basis for Processing

We process your data based on: your explicit consent (which you may withdraw at any time), performance of our contract with you, our legitimate business interests (where these do not override your rights), or compliance with legal obligations.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Trusted third parties who assist with website hosting, email delivery, analytics, or payment processing, bound by confidentiality agreements
• Business Partners: When jointly providing services, with your knowledge and consent
• Legal Requirements: When disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests
• Business Transfers: In connection with any merger, acquisition, or sale of assets, with notification to affected individuals

Third-Party Services

Our website may use analytics services (such as Google Analytics) and other third-party tools. These providers have their own privacy policies governing data collection and use. We recommend reviewing their policies to understand their practices.

Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage on protected servers with access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and confidentiality
• Incident response procedures for breach notification

While we strive to protect your data using industry-standard practices, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to prompt notification in the event of any data breach affecting your personal information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Inquiry Data: 2 years from last contact for follow-up purposes
• Client Project Data: 7 years for contract fulfillment and legal compliance
• Marketing Communications: Until you unsubscribe or request deletion
• Analytics Data: Aggregated and anonymized after 26 months

After the retention period expires, we securely delete or anonymize your personal data unless retention is required for legal or regulatory purposes.

Your Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

• Access: Request confirmation of what personal data we hold about you and obtain a copy
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications or optional data processing
• Complaint: Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days and may require identity verification to process your request.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete the data.

International Data Transfers

We primarily operate in Singapore and store data within Singapore. If data transfers outside Singapore are necessary (for example, to service providers in other jurisdictions), we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will provide prominent notice on our website or via email (if you have provided your email address). We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: